Question 1

What is Fretolia?

Accepted Answer

Fretolia is a delivery platform in Mauritius that connects SMEs, retailers, and customers using a crowd-based delivery model to reduce costs and optimize routes.

Question 2

How does crowd delivery work?

Accepted Answer

Orders are grouped by region. Once the minimum order threshold is reached in that area, deliveries are scheduled together. This reduces costs and makes delivery more efficient.

Question 3

Which regions do you deliver to?

Accepted Answer

We currently deliver across Mauritius. Availability and frequency depend on demand in each region.

Question 4

How do I track my delivery?

Accepted Answer

Once your delivery is scheduled, you’ll receive updates via WhatsApp or email with estimated delivery time.

Question 5

Do you offer same-day delivery?

Accepted Answer

Not yet. We operate on scheduled delivery batches. As we grow, we plan to offer faster delivery options.

Question 6

How do I place an order for delivery?

Accepted Answer

You can place an order through one of our partnered businesses or directly on their online shop. Fretolia will handle the delivery.

Question 7

How much is delivery for clients?

Accepted Answer

Delivery fees vary by region, typically between Rs 50 and Rs 150. The more people in your area ordering, the cheaper it becomes.

Question 8

Can I request doorstep delivery?

Accepted Answer

Yes, we deliver straight to your home or office doorstep.

Question 9

What happens if I miss my delivery?

Accepted Answer

If you are unavailable, our support team will contact you to reschedule or arrange collection at a nearby pickup point.

Question 10

Can I pre-schedule my delivery?

Accepted Answer

Yes, you can pre-schedule during checkout based on the next available delivery slot in your region.

Question 11

Who can use Fretolia’s delivery service?

Accepted Answer

Any SME, retail shop, or independent seller in Mauritius can use Fretolia to deliver their products more efficiently.

Question 12

How do businesses join Fretolia?

Accepted Answer

You can sign up through our website or contact our support team. We’ll guide you through onboarding and integration.

Question 13

What are the benefits for businesses?

Accepted Answer

Lower delivery costs, wider customer reach, and access to an optimized delivery network that helps scale your operations.

Question 14

Do you integrate with e-commerce platforms?

Accepted Answer

Yes, we offer integrations with WooCommerce, Shopify, and custom platforms through our API.

Question 15

How do I contact Fretolia support?

Accepted Answer

You can reach us via WhatsApp, email, or phone. Our team is available Monday to Saturday during working hours.

Question 16

What if I have a problem with my delivery?

Accepted Answer

Contact our support team immediately. We’ll resolve your issue by tracking your package and arranging a solution.

Question 17

Do you offer refunds for failed deliveries?

Accepted Answer

Yes, if a delivery cannot be completed, we will refund the delivery fee or reschedule at no extra cost.

Question 18

Can I change my delivery address after placing an order?

Accepted Answer

Yes, but you must notify us before the delivery batch for your region is scheduled.

Question 19

Do you have a customer hotline?

Accepted Answer

Yes, we provide a hotline number for urgent delivery-related issues.

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